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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Connor Sweeney

March 30, 2026

5  out of  5
rating by Connor Sweeney
"Taija made it very simple to get coverage for my new home and I’ve been very happy with the service I’ve received from Trae and his team!! As a Realtor I’ve referred a few clients to Trae and have heard nothing but positive feedback."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Taija made getting coverage for your new home simple and that you’ve been very happy with the service from my dedicated team and I. As a trusted insurance provider specializing in homeowners' coverage, we truly appreciate your referrals and the positive feedback from your clients. If anyone is looking for reliable home insurance or expert guidance in the area, we’re here to help! Thanks again for choosing us and for being a valued Realtor partner. -Trae Covington, State Farm Agent"
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Fred Reich

March 26, 2026

5  out of  5
rating by Fred Reich
"OK. These people are FANTASTIC! We all shudder about insurance agents right? Not them. They are incredible. Use them. Call them."
We responded:
"Thank you for the fantastic shout-out! We know insurance can sometimes feel overwhelming, so it means a lot to hear that our team made the experience incredible and stress-free for you. If anyone else is looking for trusted, friendly, and knowledgeable State Farm Team in Springfield, please give us a call, we’d love to help! Your recommendation truly makes a difference, and we appreciate you spreading the word! -Trae Covington, State Farm Agent"
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La’Nya Hunter

March 25, 2026

5  out of  5
rating by La’Nya Hunter
"I’ve had a great experience with State Farm so far. Their customer service really stands out, they go above and beyond to make you feel valued, not just like another policy number. Even something as simple as them reaching out to say happy birthday meant a lot and shows they truly care about their clients. It’s those small, thoughtful touches combined with their professionalism that make me feel confident choosing them. Definitely recommend!"
We responded:
"We’re so glad our team’s thoughtful touches and professionalism have made a difference for you! At our agency, we truly care about our clients beyond just policies. If you have friends or family in Springfield who would value this kind of service, please don’t hesitate to refer them to us. Thanks again for your kind recommendation! -Trae Covington, State Farm Agent"
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ML Ledbetter

March 24, 2026

5  out of  5
rating by ML Ledbetter
"I’ve worked in customer service most of my career and Trae and Staff have customer service. My initial call with Evan was easy and informative. He listened to my concerns and advised on how he/State Farm can help. I found what works for me. Once I received my insurance paperwork, I received a call from Thai to connect with me and that I received my paperwork. She asked if I had any questions and she even listened to my lifestyle and background a bit. I feel important and respected. Thank team Trae!!"
We responded:
"Thank you so much for your thoughtful review! We’re thrilled to hear that Evan, Ty, and the entire team made you feel respected and well cared for throughout the process. Listening closely and tailoring our service to fit each client’s unique needs is something we truly value at our agency. Your kind words mean a lot to us, and we’re honored to have earned your trust. Thanks again for choosing us and being part of Trae Covington State Farm! -Trae Covington, State Farm Agent"
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Julie Lawson

March 20, 2026

5  out of  5
rating by Julie Lawson
"Great company and no BS to deal with. Price is right and Trae is a great agent!!! Highly recommend 👍"
We responded:
"Thank you so much for the fantastic recommendation! We’re glad to hear that you appreciate our straightforward approach and fair pricing. We’re happy we could provide you with great service. If you ever need anything else, don’t hesitate to reach out. We truly appreciate your support and look forward to continuing to serve you! -Trae Covington, State Farm Agent"
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Alex Durazzo

March 16, 2026

5  out of  5
rating by Alex Durazzo
"I'm young and this is my first time doing any insurance, but it was surprisingly easy and i got REALLY good, low rates. I thought state farm would be more expensive since it's popular, but it's really easy to lower your rates and make it inexpensive."
We responded:
"Thank you for sharing your experience! We’re so happy to hear that getting your first insurance with us was easy and affordable. At our agency, we believe everyone deserves great coverage without breaking the bank, no matter your age or experience. It’s wonderful to know we could help you find low rates that fit your needs. If you ever have questions or need guidance as you go, we’re always here to help. Welcome to the State Farm family! Trae Covington, State Farm Agent"
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lacey norris

March 7, 2026

5  out of  5
rating by lacey norris
"It started with being suggested to see my rates at State Farm. I went from over $150 for comprehensive, to $70 for FULL COVERAGE through State Farm. I told my mom, who owns 3 vehicles and HERS WAS CUT IN HALF! We told my uncle, who is building a new house and owns 2 vehicles, he checked it out. He’s now saving $200 a month with new home insurance that he didn’t previously have on his policy with the other guy! I can’t tell you how impressed and relieved I was to hear my bill, along with so much of my family’s are no longer gouging us. I now have affordable full coverage and a life insurance policy while still saving so much every month. Our agent was kind, helpful, and fully capable. The phone call for rates wasn’t time consuming, or annoying like I was worried I’d have to deal with and I was able to make the switch that day!"
We responded:
"Wow! Thank you so much for sharing your amazing experience with us. We’re thrilled to hear that we could help you and your family save significantly on your insurance while providing the coverage you need and deserve. Helping multiple members of your family find affordable, full coverage, and peace of mind is exactly what we strive for every day. It’s great to know that our team made the process easy, efficient, and stress-free for you. That’s always our goal! We truly appreciate your trust and referrals, and we’re here anytime you need assistance or have questions. Thanks again for choosing us and for spreading the word to your family! -Trae Covington, State Farm Agent"
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Auto Biddle

March 5, 2026

5  out of  5
rating by Auto Biddle
"They helped me with the up most respect and patience they listen and answered all my questions"
We responded:
"Thank you for your wonderful feedback! We’re so glad to hear that our team provided you with respectful and patient service while addressing all your questions. At our agency, we believe that listening closely and guiding our clients every step of the way is key to great service. We truly appreciate your trust and look forward to assisting you whenever you need us! -Trae Covington, State Farm Agent"
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Robot Army

March 5, 2026

5  out of  5
rating by Robot Army
"Great service and got my rates lowered!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that we could help lower your rates and provide you with great service. At our agency, we’re committed to finding the best coverage and value for our clients. If you ever have any questions or need assistance, don’t hesitate to reach out. We appreciate your trust and look forward to serving you again! -Trae Covington, State Farm Agent"
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Nam

March 3, 2026

5  out of  5
rating by Nam
"Fantastic experience with State Farm. Trae and Evan made the whole process smooth and stress-free over the phone. In under 15 minutes, they had everything set up and sent over my policy card, which was the main reason I called. They were patient, answered every question, and even helped me feel more prepared when it came to my vehicle coverage. I’d absolutely recommend them to anyone looking for insurance."
We responded:
"Thank you so much for your fantastic feedback! We’re thrilled to hear that Evan provided you with a smooth and stress-free experience over the phone. At our State Farm office, we strive to make insurance processes quick and easy, and it’s great to know we were able to set up your policy and get your ID Cards to you promptly. We’re glad they could patiently answer all your questions and help you feel confident about your vehicle coverage. Your recommendation means a lot to us, and we look forward to assisting you with any insurance needs in the future! -Trae Covington, State Farm Agent"
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Gwen Harrison

February 18, 2026

5  out of  5
rating by Gwen Harrison
"It was a blessing signing on with Mark Franklin regarding our insurance needs. He was patient and knowledgeable about the products at his disposal. Did I share that we are saving a boatload of money with increased coverages with the insurance packages we have received. Mark responded to all our questions with professionalism. I am glad we were able to work with this company for our insurance needs. I am looking forward to many years of service with State Farm!"
We responded:
"Thank you so much for your kind words and for choosing Mark and our State Farm office for your insurance needs! We’re thrilled to hear that Mark’s patience, expertise, and personalized service helped you find the right coverage while saving you a significant amount of money. Providing comprehensive insurance solutions with excellent value is our top priority, and your satisfaction means the world to us. We look forward to serving you for many years to come and continuing to protect what matters most to you. If you ever have any questions or need assistance, please don’t hesitate to reach out to our team here at Trae Covington State Farm. Thanks again for trusting us! -Trae Covington, State Farm Agent"
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DIEGO RUIZ

February 17, 2026

5  out of  5
rating by DIEGO RUIZ
"Excellent service. They are small but they support you better than the big ones."
We responded:
"We appreciate the kind words Diego. We look forward to serving your insurance needs in the future! Trae Covington, State Farm Agent"
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Crystal Wilson

February 7, 2026

5  out of  5
rating by Crystal Wilson
"Good morning it's been great speaking with Mr Mark Trae he spoke very highly of state farm insurance he made sure I got a real good deal on both my rental insurance and car insurance both together as a package deal I've looked around and to farm insurance has the best prices for all your needs. Thank you Mr Trae for handling your great customer service well. Crystal Wilson"
We responded:
"Thank you so much for your wonderful feedback! We’re thrilled to hear that Mark provided you with excellent customer service and helped you secure the best deal on your renter's and car insurance package. At State Farm Insurance, we strive to offer competitive prices and personalized solutions that meet all your insurance needs. Your satisfaction means the world to us, and we’re grateful for your trust and recommendation. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. Thanks again for choosing State Farm! Trae Covington, State Farm Agent"
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Arlene Norris

February 2, 2026

5  out of  5
rating by Arlene Norris
"Was able to increase insurance coverage and yet save almost 50%. Great service. Fast. Easy"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that we could help you increase your insurance coverage while saving nearly 50%. Providing fast, easy, and excellent service is our top priority at State Farm. We appreciate your trust in us and look forward to continuing to support all your insurance needs. If you have any questions or need further assistance, please don't hesitate to reach out! -Trae Covington, State Farm Agent"
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Summer Durazzo

February 2, 2026

5  out of  5
rating by Summer Durazzo
"Everyone in the office is friendly and helpful! Going above and beyond to ensure client’s have all the information and coverage they will need! My advise get a quote you will probably be blown away by your savings!!"
We responded:
"Thank you for your wonderful feedback! At our State Farm office, we pride ourselves on having a friendly and helpful team dedicated to going above and beyond to ensure every client has the right information and coverage tailored to their needs. We’re so glad you experienced our commitment firsthand. If anyone is looking for great insurance quotes and potential savings, we highly recommend reaching out to us—you might be surprised by how much you can save! We appreciate your trust and look forward to serving you and our community. -Trae Covington, State Farm Agent "
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Jessica Little

January 14, 2026

5  out of  5
rating by Jessica Little
"As a person who’s never had full coverage insurance I can honestly say this man took his time explaining things to me and worked with me through different pricing plans. I would definitely recommend him to anyone experiencing difficulty understanding the process and advice that’s real and honest!"
We responded:
"Hi Jessica, we're delighted to hear about your experience! We're thrilled that we left such a great impression! Our goal will always be to provide the best experience and we love knowing yours was no different. Thanks again and we look forward to hearing from you again soon! -Trae Covington, State Farm Agent"
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Raymond Davis

January 7, 2026

5  out of  5
rating by Raymond Davis
"This was the best experience I've ever had with an insurance company. Evan was amazing. I just called for a quote but end up buying a policy. I felt so good about my decision to partner with State Farm. Just a comforting experience."
We responded:
"Thank you for sharing your positive experience! We’re delighted to hear that Evan provided exceptional service and made you feel confident in choosing State Farm for your insurance needs. At our State Farm office, we strive to offer comforting, trustworthy, and personalized support whether you’re just requesting a quote or ready to purchase a policy. We appreciate your trust and look forward to being your reliable insurance partner for years to come! -Trae Covington, State Farm Agent"
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Tyler Vanlieshout

January 7, 2026

5  out of  5
rating by Tyler Vanlieshout
"Evan was great, very smooth process of switching over to State Farm."
We responded:
"Thank you for your kind words! We’re glad to hear that Evan made the process of switching to State Farm smooth and hassle-free. At our State Farm office, we’re committed to providing efficient, personalized service to help you transition your insurance coverage with ease. If you or anyone you know is considering switching insurance providers, we’re here to help you find the best coverage and savings. We appreciate your trust and look forward to serving your insurance needs! -Trae Covington, State Farm Agent"
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Jessica Olagunle

January 7, 2026

5  out of  5
rating by Jessica Olagunle
"Mark provided me with a great deal and answered every question I had. Very friendly and professional."
We responded:
"Thank you for your wonderful feedback! We’re happy to hear that Mark provided you with a great deal and took the time to answer all your questions. At our State Farm office, we pride ourselves on delivering friendly, professional service and personalized insurance solutions that meet your needs. If you or anyone you know is looking for reliable insurance coverage and expert guidance, we’re here to help. We appreciate your trust and look forward to serving you! -Trae Covington, State Farm Agent"
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Debra Prewitt

December 30, 2025

5  out of  5
rating by Debra Prewitt
"I just switched over to a new car insurance State Farm. Evan was the best he gave me good options and gave me a great deal on my car insurance! If you ever need car insurance call Trae or Evan they’re great!! Thank you for everything!"
We responded:
"Hello Debra, Thanks so much for taking the time to share your positive experience! Hearing that your experience with Evan went well really makes our day. We hope to continue exceeding your expectations with great service. Hope you visit us again soon! -Trae Covington, State Farm Agent"
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John Sherrill

December 22, 2025

5  out of  5
rating by John Sherrill
"Very prompt and responsive to my questions about switching insurance coverage from one vehicle to another."
We responded:
"Thank you so much for the 5-stars, John! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help!  -Trae Covington State Farm Agent"
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Nakita Yankson

December 18, 2025

5  out of  5
rating by Nakita Yankson
"Trae Covington was amazing! Answered every question that I had."
We responded:
"Thank you for your wonderful feedback! We’re delighted to hear that we provided you with clear answers and excellent service. At Trae Covington State Farm, we strive to ensure every client feels confident and informed about their insurance options. If you have any more questions or need assistance with your insurance needs, don’t hesitate to contact myself or my team. We appreciate your trust in State Farm and look forward to serving you! -Trae Covington, State Farm Agent"
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Laundra Pride Boatman

December 11, 2025

5  out of  5
rating by Laundra Pride Boatman
"Wow! Trae Covington and Staff Rocks! They responded quickly and accurately! They are always willing to help you get the absolute best insurance rates for your vehicles and your home ! I appreciate a great insurance Team!"
We responded:
"Thank you so much for your fantastic review! We’re thrilled to hear that our State Farm team provided you with quick, accurate, and helpful service. Helping you find the best insurance rates for your vehicles and home is our priority, and your satisfaction means everything to us. At our State Farm office, we’re committed to delivering personalized insurance solutions that meet your needs and budget. We truly appreciate your trust and look forward to continuing to serve you with outstanding insurance coverage and customer care! -Trae Covington, State Farm Agent"
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Breanna Lowder

December 4, 2025

5  out of  5
rating by Breanna Lowder
"I asked for a quote and Evan was able to cut my price in almost half in less than 30 minutes on the phone! Thank you!"
We responded:
"Thank you for sharing your experience! We’re excited to hear that Evan was able to provide you with a fast, affordable insurance quote and significantly reduce your premium in under 30 minutes. At our State Farm office, we strive to deliver quick, personalized service and the best insurance rates for your needs. If you have any more questions or need assistance with your auto or home insurance, don’t hesitate to reach out. We appreciate your trust in State Farm! -Trae Covington, State Farm Agent"
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Rachel Caruso

November 19, 2025

5  out of  5
rating by Rachel Caruso
"Evan was amazing! Answered all my questions and got back in a timely manner!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Evan provided you with timely and thorough support. At Trae Covington State Farm, we’re committed to delivering exceptional customer service and making sure all your questions are answered. We appreciate your trust and look forward to assisting you with all your insurance needs! -Trae Covington, State Farm Agent"